Sony: A more conscious future
Elevating brand
experiences across retail
Elevating brand
experiences across retail
About us
We empower brands to achieve more by shaping consumer experiences at every touchpoint: online, in-store, and on the move. With a unique blend of strategy, creativity, technical skill, and dedicated service, we deliver physical and digital retail solutions that achieve exceptional commercial success.
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What We Offer
Our end-to-end service gives us a holistic view of the entire consumer journey, enabling us to produce data-driven, result-focused deliverables every time.
01
Define
Insights, Planning & Strategy
Always evolving, we stay ahead by being in the know with latest trends and insights in retail design & sociology. We tackle visual and contextual challenges, always seeking solutions that align with our overarching vision of relevance and innovation.
02
Design
Customer-centric storytelling & design
We curate your brand story along the customer journey, delivering multi-sensory experience with authentic engagement that stay true to your brand. Through inspiring campaigns, we connect your brand to your community, making every encounter emotional. We are the partners who will shape your future retail with excellence.
03
Digital
Storytelling-centric UX
We bring ideas to life that allow your customer to truly experience your brand. With an in-house digital team, we provide a full-service for omnichannel retail — from content creation and app development, to social media campaigns and analytics. We transform your stories and products with educational, entertaining and shareable content that drives lasting impressions.
04
Develop
Technical expertise
It’s all in the detail. Our in-house technical design team turn visuals into a reality and help deliver quality projects which are commercially sound. The team are the link between concept and production management, ensuring complete adherence to the technical specifications.
05
Deliver
Translate visions into reality
Our expertise seamlessly merges design and retail know-how with years of project management, production, and logistics experience. Our agile global network ensures efficient, cost-effective production runs. We pinpoint optimal locations, materials, and timelines, leveraging diverse facilities across EMEA, China, and the USA and via rigorous ISO certifications we guarantee quality and accountability. Detailed Service Level Agreements outline key deliverables, production routes, and deployment services.
Any questions?
01
What does a retail design agency do?
A retail design agency plans and designs store environments — layouts, fixtures, visual merchandising and customer journeys — to improve shopper experience and commercial performance. At ISI Global, we translate your business goals into physical space, using our Define phase to set KPIs that ensure every design drives the right customer behaviours and operational efficiency.
02
How can retail design increase sales?
Retail design increases sales by shaping how customers move, interact and discover products in your space. We create immersive environments that boost dwell time, improve product visibility and guide shoppers through a deliberate purchase journey. By optimising layout and flow, we help improve sales performance and support measurable sales uplift.
03
Do you handle global rollouts?
Yes. ISI Global specializes in multi-site, global retail design projects and international retail rollouts. Our Deliver phase guarantees consistent quality and execution across every region. We manage logistics, production and installation so each store reflects your brand perfectly, eliminating local inconsistencies.
04
How do you know if the new design is working?
We measure the success of a retail design before it even launches. In the Define phase, we set clear KPIs such as footfall, dwell time, conversion rate and sales uplift. Post-launch, integrated technology allows us to track these metrics in real time, giving you transparent, data-driven ROI to confirm the design’s performance.
05
What is your process for designing a retail space?
06
Do you use our existing brand rules, or do you change them?
We start by working within your existing brand guidelines. But to support global scaling and brand consistency, we often recommend refining them into clearer retail brand guidelines or store brand standards. Our Retail Playbooks provide a detailed, strategic framework that enables error-free execution across every market.
07
Why does retail development cost so much?
High costs often come from unmanaged risk and last-minute changes. We provide a clear estimate upfront. Our Develop phase uses smart optimization to prevent unexpected costs and delays, guaranteeing execution within your planned budget.
08
Why should we choose ISI Global over another agency?
Most agencies handle either design or delivery, whereas ISI Global manages the full end-to-end retail design and implementation process — from Define to Deliver. This means lower risk, faster speed-to-market, and integration of core values like Sustainability are embedded into every physical detail.